If a patient believes they have received the wrong medication, what should you do?

When a patient believes they have received the wrong medication, the most appropriate action is to notify the pharmacist on duty. This is crucial because pharmacists are trained professionals who can evaluate the situation, review the prescription filled, and determine if there has been an error. They possess the expertise needed to safely handle medications and to appropriately address any concerns that may arise from the situation.

Notifying the pharmacist ensures that the issue is escalated to someone who can take the necessary precautions to prevent harm to the patient. The pharmacist can also provide clarity about the medication in question, verify if it was indeed filled correctly, and guide the patient on what steps to take next. This collaborative approach reinforces the safety protocols in place and helps to maintain the integrity of patient care.

Other actions, like advising the patient to take the medication anyway, could lead to serious health risks and are not in the patients' best interest. Investigating the situation oneself, while well-intentioned, does not align with professional standards, as it requires specific knowledge and authority that a pharmacist holds. Lastly, waiting for the patient to return to the store without taking immediate action could result in further complications for the patient, as they might continue taking a medication they are concerned about without guidance. Therefore, notifying